The Manager
The manager in question chose to stay anonymous is a mother of four who had actually been working at Cook Out for a decade. She shared that she wished the employee would had called her to handle the situation, as she could have served the officer herself or asked another employee to do so.
In Her Words
The former manager said in an interview with WTVD: “If a cashier doesn’t feel comfortable taking somebody else’s order, it’s not wrong for them to ask somebody else do it or contact the manager.”